CCAVENUE'S PAYMENT PROCESSING OPTIONS
You can view a demo of CCAvenue's Shopping Cart interface and
Variable Amount interface plus other facilities provided by
CCAvenue, by clicking on the following links.
HOW YOU RECIEVE YOUR MONEY?
After a successful transaction has been processed then the order
will be displayed in your CCAvenue merchant interface under
'PENDING ORDERS'. You must capture this order within 12 days
by selecting the 'Executed/Shipped' radio button and entering
the delivery information.
Only after the order has been captured will the
transaction order amount less the transaction discount be credited
to your CCAvenue account statement. Please note that we recommend
that you access the 'Pending Orders' section regularly (at least
4 times a day) and capture orders keeping in mind that orders
are kept pending for only 12 days inclusive of the date of placement
of the order. At the close of the 12th day (i.e. on the 13th
day) the order is automatically cancelled by the system.
CCAvenue allows you the sub-merchant the flexibility
of setting when you receive payments. Once the net payables
in your account exceed USD 50/-, CCAvenue will issue regular
cheques for all amounts over & above of USD 50/- and after
retaining a 5% Rolling Reserve from your payouts (these will
be retained only for a period of 180 days). Payouts will be
made according to the payment frequency settings specified by
you in Merchant Control Panel under 'Settings and Options'.
You may choose to set your payment frequency to weekly, monthly
- either in the first week or the last week of the month OR
when the balance in your account crosses a particular threshold
level set by you. You may alternatively choose to hold your
payments until you request them.
All orders shipped/executed until Monday midnight IST are processed
for payment on the following Wednesday. Transactions are then
paid-out by either of two methods as chosen by you on our Merchant
a) We will dispatch by First Class Registered Airmail,
a USD cheque (payable at Singapore) to your designated address
within 48 hours of the settlement period. This option is available
at a nominal delivery charge of US $ 1 per delivery. You will
have to deposit this cheque for foreign inward collection with
your bank. Credit in your local currency to your account may
take upto 15 days or more. Please check with your bank for the
exact period, procedure and their collection charges for the
You may opt for the wire transfer of funds (at a charge
of USD 10 per transfer) to your designated bank account. If your
account is designated in your local currency, the exchange rate
applied to the transaction is fixed by your bank and we have no
control over the same. A small administrative fee could also be
levied by your banker. Please check with your bank for the exact
time required to credit your account and their exact collection
charges for this kind of transfer.
|What is the Authorise and Capture
Once a transaction of say $ 1000/- comes from your
site and forwarded to the gateway and authorized in
real time, it means that $ 1000/- of your customers
credit card is blocked from his credit card limit that
he enjoys for a period of 13 days. For eg. If you customers
credit card has a credit limit of $ 5000/-, $ 1000/-
will be blocked for your transaction for a period of
13 days from the time of the transaction from your site.
Your customer after doing transaction from your site,
will have only a credit card limit of $4000/- left.
This $1000/- that is blocked for 13 days will not be
reflected in his credit card statement until unless
you capture the order from your CCAvenue account backend,
only after which it will be reflected in his credit
Therefore you have to ship your order within 12 days
and capture the amounts from your CCAvenue account backend.
If your business model requires that you capture the
amount before you actually ship the order and your customer
is agreeable to the same, then you may do so. If you
don't capture within 12 days, the transaction automatically
evaporates from the payment gateway system on the 13th
day and the credit card limit of $ 5000/- is restored
to your customer's credit card. You cannot block your
customer's card forever. This facility helps Merchants
in a way that if they want to cancel or do partial capture
within 12 days of the receipt of the order, then they
do not have to pay any cancellation charges of 5% on
the cancelled amounts. Before the introduction of this
facility, merchants had to pay cancellation charges
for orders they could not fulfill.
The CCAvenue system requires that you
view the details of orders placed by your customers and
capture the orders within 12 days so that the order amounts
can be credited to your account.
The steps to be followed 'To Capture an Order' are as
STEP 1: Click on the 'Pending Orders' link.
STEP 2: Select the orders you wish to view the details
of click the 'View Selected Orders' button.
STEP 3: For each order you will be capturing select the
Delivery Mode from the dropdown menu of delivery options,
enter the Delivery Details in the box provided and select
the 'Shipped / Executed' radio button.
STEP 4: Click on the 'Update Orders' button.
Please note that we recommend that you access
the 'Pending Orders' section regularly (at least 4 times
a day) and capture orders keeping in mind that orders
are kept pending for only 12 days inclusive of the date
of placement of the order. At the close of the 12th day
(i.e. on the 13th day) the order is automatically cancelled
by the system.
Note: In case an order paid through credit
cards is cancelled within the 12 day period of capture
then transaction charges will not be applied to that order.
Failure' Payment Collection Facility